Hi, I'm Benedicte,
Customer Success Expert.
I've been helping companies for the past 10 years, increasing significantly their customer satisfaction,
customer retention and growth.
Designing your ´Welcome Pack´,
platform demos and 2nd level of support.
Keeping your customers satisfied and engaged, with reports and analytics to check your ROI.
contract negotiation and
optimising up-sell/cross-sell opportunities.
1:1 session on your current customer success strategy with SWOT analysis and actionable recommendations.
My mission: Develop your customer success strategy to increase satisfaction, loyalty and growth.
I'm here to:
1. Advocate for Your company
2. Onboard your new customers
3. Close renewals
4. Encourage upselling and cross-selling
5. Be the voice of Your customer